- Public service experience through a new lens: Reframing experience in the changing context of people’s lives4.84 MB
Access to and delivery of government services is a burning issue in South Africa – and potentially a key theme on the minds of South Africans during this election season. It’s an issue that has made a deep imprint on our national psyche.
Data from Municipal IQ shows that 193 service delivery protests were recorded nationwide last year, and lack of access to services has affected millions of lives - the water crisis being a case in point. So how can we address this problem in the most practical way possible to improve the public service experiences for citizens and create a happier citizenry?
Report by Accenture
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