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The Joburg Social Housing Company (JOSHCO) is glad to introduce its new Maintenance Escalation process, which aims to elevate the service levels it offers to its valued tenants. 

JOSHCO is gearing up to strengthen its building maintenance services by creating a 24/7 maintenance response team. The campaign will improve the upkeep of all JOSHCO rental units and shorten response times to tenants' inquiries. 

Most significantly, the entity intends to respond to queries and faults as quickly as possible by using the Maintenance Escalation QR Code, which takes less than 5 minutes to log an inquiry!  JOSHCO residents are encouraged to use this new method.

JOSHCO has also appointed Building Maintenance companies to aid in shortening maintenance turnaround times. These companies are a one-stop shop for both macro and micro building services such as electromechanical systems, plumbing, security, cleaning, retaining, and restoring the operation of JOSHCO residential properties.

“JOSHCO restores dignity through the provision of affordable rental accommodation. It provides accommodation solutions where rentals are linked to household incomes. It provides access to better living conditions and basic services with safer and secure living environment,” said Themba Mathibe, JOSHCO’s Chief Operations Officer.

Issued by The City of Johannesburg