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Paper|Kenya|Tanzania|Zimbabwe|Services
Paper|Kenya|Tanzania||Services
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Mobile payments markets in Kenya, Tanzania and Zimbabwe: a comparative study of contestability and outcomes, CCRED working paper 8/2015

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Mobile payments markets in Kenya, Tanzania and Zimbabwe: a comparative study of contestability and outcomes, CCRED working paper 8/2015

8th February 2016

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This CCRED paper conducts a comparative review of competition dynamics in mobile payments markets in Kenya, Tanzania and Zimbabwe. 

Three main competition issues have been highlighted cross these countries:  the impact of agent exclusivity on the ability of rivals to compete; allegations of margin squeeze by dominant Mobile Network Operators (MNO); and, the limiting of interoperability to reinforce network effects and maintain dominance.

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Underlying all of these types of conduct is the incentive for an incumbent to maintain its dominance in the mobile payments market, and the linked benefit in terms of inducing customer loyalty in the market for traditional MNO services.

The paper conducts an empirical analysis of the markets in each country in order to try to understand the extent to which market structure and the presence of a dominant incumbent influences pricing strategies and in turn the impact that these pricing strategies have had on the contestability of mobile payments markets (using market shares over time as a proxy).

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